Privacy Policy

Hotel AWO (applies to the website www.hotel-awo.pl)

Last update: 01.12.2025

1. General information

This Privacy Policy sets out the rules for processing personal data of users of the website www.hotel-awo.pl, persons contacting the hotel and guests using hotel services, in accordance with: Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Act of 10 May 2018 on the protection of personal data.

The Data Controller places particular emphasis on protecting privacy and ensuring the security of processed personal data.

2. Data Controller

The Data Controller of personal data is:

AWO S.C. IRENA OWCZARZAK, AGATA OWCZARZAK-WEINHOLD, JACEK OWCZARZAK
ul. Warszawska 32
62-200 Gniezno
NIP 7842160067
E-mail: recepcja@hotel-awo.pl
Phone: +48 693 553 151

The Data Controller has not appointed a Data Protection Officer. In all matters relating to personal data, you may contact the Data Controller directly.

3. Scope of processed personal data

Depending on how the website is used or how contact with the hotel is made, the Data Controller may process the following data:

3.1 Data provided by the user

• first and last name,
• phone number,
• e-mail address,
• content of the enquiry or message,
• address and company details for invoicing (if provided).

3.2 Reservation-related data

• reservation details (stay dates, reservation number),
• data necessary to provide the hotel service.

3.3 Technical data

• IP address,
• type of device and browser,
• operating system,
• data stored in cookies,
• server logs.

The Data Controller does not process payment card numbers or special categories of data via the website.

4. Purposes and legal bases for processing

Personal data are processed for the following purposes:

Purpose and legal basis

• Performance of reservations and the hotel service agreement
  art. 6(1)(b) GDPR
• Responding to enquiries (form, e-mail, phone)
  art. 6(1)(b) or (f) GDPR
• Accounting and tax obligations
  art. 6(1)(c) GDPR
• IT security and prevention of abuse
  art. 6(1)(f) GDPR
• Statistics and proper functioning of the website
  art. 6(1)(f) GDPR

5. Contact forms

By using the contact form available on www.hotel-awo.pl, the user voluntarily provides personal data necessary to handle the enquiry.

These data are processed solely for the purpose of:

• providing a response,
• further contact regarding the enquiry.

6. Cookies
6.1 What are cookies

Cookies are small text files stored on the user’s device while using a website.

6.2 Types of cookies used on the website

The website www.hotel-awo.pl may use:

• technical cookies – necessary for the proper functioning of the website,
• statistical/analytical cookies – used to analyse website traffic,
• functional cookies – improving user comfort.

6.3 Managing cookies

Users may independently change cookie settings in their web browser. Restricting the use of cookies may affect the functionality of the website.

7. Analytical and external tools

The website may use analytical tools (e.g. Google Analytics) that collect anonymous statistical data on how the website is used.

These data:

• do not allow the Data Controller to directly identify users,
• are used solely to improve the quality of the website and services.

8. Social media

Hotel AWO may operate profiles on social media platforms (e.g. Facebook).

The Data Controller processes data of users visiting these profiles only for the purposes of:

• communication,
• responding to messages,
• informational activities.

The rules for processing data on social media platforms are governed by the separate regulations of those platforms.

9. Recipients of personal data

Personal data may be transferred to:

• providers of reservation and IT systems,
• accounting firms,
• hosting providers,
• e-mail service providers,
• entities authorised under applicable law.

All entities process data on the basis of data processing agreements or other GDPR-compliant legal grounds.

10. Transfer of data outside the EU

The Data Controller does not intend to transfer personal data outside the European Economic Area. If such a transfer occurs, it will be carried out in accordance with GDPR provisions.

11. Data retention period

Personal data are stored:

• for the duration of the agreement and thereafter as required by law,
• accounting data – for the period required by law,
• contact data – until the end of correspondence,
• technical data – in accordance with cookie settings and server logs.

12. Rights of data subjects

Data subjects have the following rights:

• the right of access to data,
• the right to rectification,
• the right to erasure,
• the right to restriction of processing,
• the right to data portability,
• the right to object to processing,
• the right to lodge a complaint with the President of the Personal Data Protection Office.

13. Data security

The Data Controller applies appropriate technical and organisational measures, including:

• security of servers and IT systems,
• restricted access to data,
• encrypted connections (SSL),
• procedures for responding to security incidents.

14. Personal data breaches

In the event of a personal data breach, the Data Controller:

• takes immediate remedial actions,
• makes required notifications to the President of the Personal Data Protection Office,
• informs data subjects – if required by law.

15. Changes to the Privacy Policy

The Data Controller reserves the right to amend this Privacy Policy.
The current version of the document is always available on www.hotel-awo.pl.

16. Contact

For matters related to the protection of personal data, please contact:

E-mail: recepcja@hotel-awo.pl
Phone: +48 693 553 151